Privacy Policy | Service On Site

SOS Service (“SOS Service”, “we”, “our”, or “us”) values the trust placed in us by our users and is committed to protecting the privacy, conﬁdentiality, and security of personal information shared with us. This Privacy Policy describes how SOS Service collects, uses, stores, processes, discloses, and protects information relating to individuals who access or use our website, mobile application, and related digital platforms (collectively referred to as the “Platform”). This includes customers seeking services, technicians providing services, and any other person interacting with the Platform (collectively referred to as “Users”).By accessing, registering on, or using the Platform in any manner, Users acknowledge that they have read, understood, and agreed to be bound by this Privacy Policy. If a User does not agree with any part of this Policy, they must immediately discontinue use of the Platform.This Privacy Policy applies to all information collected through the Platform and forms an integral part of the Terms and Conditions of SOS Service. The Policy is governed by applicable laws in India, including the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and other applicable data protection regulations. SOS Service may collect personal information that is necessary to provide its services e iciently and securely. This information may include a User’s name, mobile number, email address, residential or service location, login credentials, and communication details. In the case of technicians, additional information such as identity proof, address veriﬁcation details, bank account information, tax registration details including GST, and other veriﬁcation-related data may be collected to enable onboarding, compliance, payment settlements, and service allocation.In certain cases, SOS Service may collect sensitive personal data or information, including ﬁnancial details, payment instrument information, or tax-related information. Such data is collected only when necessary, processed strictly for lawful purposes, and protected in accordance with reasonable security practices as mandated under applicable law.In addition to personal information, SOS Service may automatically collect non- personal and technical information when Users interact with the Platform. This may include IP address, device type, browser information, operating system, application usage data, access timestamps, and analytical data. This information is collected to improve system performance, enhance user experience, ensure platform security, and conduct internal analytics. The information collected by SOS Service is used solely for legitimate business purposes. These purposes include creating and managing user accounts, verifying identities, facilitating service requests, connecting customers with suitable technicians, enabling communication between Users, processing payments and settlements, complying with tax and legal obligations, resolving disputes, providing customer support, preventing fraud, enforcing contractual rights, and improving the overall quality, functionality, and reliability of the Platform. SOS Service processes personal information based on User consent, performance of contractual obligations, compliance with legal requirements, and legitimate business interests. By using the Platform, Users expressly consent to the collection, processing, storage, and use of their information as described in this Privacy Policy. SOS Service does not sell, rent, or trade personal information to third parties for marketing purposes. However, information may be shared on a limited basis to enable service delivery and platform operations. Customer information may be shared with assigned technicians to allow service execution, and technician information may be shared with customers for identiﬁcation, communication, and service coordination. Information may also be shared with trusted third-party service providers who assist with payment processing, cloud hosting, analytics, customer support, or technical operations, provided that such parties are bound by contractual conﬁdentiality and data protection obligations.In certain circumstances, SOS Service may disclose information if required to do so under applicable law, regulation, court order, or governmental request, or where disclosure is necessary to protect the rights, safety, or property of SOS Service, its Users, or the public. SOS Service retains personal information only for as long as necessary to fulﬁll the purposes for which it was collected, comply with legal and regulatory requirements, resolve disputes, enforce agreements, or meet legitimate business needs. Even after a User account is suspended or terminated, certain information may be retained where required by law or for audit, compliance, or dispute resolution purposes.SOS Service implements reasonable administrative, technical, and physical security measures to protect personal information against unauthorized access, alteration, disclosure, or destruction. These measures include secure servers, encryption where appropriate, restricted access to personal data, internal policies, and periodic security assessments. While SOS Service endeavours to safeguard information, Users acknowledge that no system can guarantee absolute security, and data transmission over the internet involves inherent risks. Users have the right, subject to applicable law, to access, review, and update their personal information through the Platform. Users may also request correction of inaccurate or incomplete information. In certain cases, Users may withdraw consent or request deletion of their data, subject to legal, contractual, and operational limitations. SOS Service may refuse or limit such requests where retention is required by law or for legitimate business purposes. The Platform may use cookies or similar tracking technologies to enhance functionality, analyze trends, and improve user experience. Users may manage or disable cookies through their device or browser settings; however, disabling cookies may a ect certain features or performance of the Platform. The Platform may contain links to third-party websites or services. SOS Service does not control and is not responsible for the privacy practices, content, or security of such third-party platforms. Users are advised to review the privacy policies of any external sites they access. SOS Service does not knowingly collect personal information from individuals under the age of eighteen. The Platform is intended for use by adults only. If SOS Service becomes aware that personal information of a minor has been collected without proper consent, such information will be deleted in accordance with applicable law. SOS Service reserves the right to amend, modify, or update this Privacy Policy at any time. Any changes will be e ective upon posting on the Platform. Continued use of the Platform following the publication of changes constitutes acceptance of the revised Privacy Policy. For any questions, concerns, or grievances related to this Privacy Policy or the handling of personal information, Users may contact the designated Grievance O icer at the contact details provided on the Platform. SOS Service shall endeavour to address and resolve complaints within the time frame prescribed under applicable law. This Privacy Policy shall be governed by and construed in accordance with the laws of India, and courts having jurisdiction at the registered o ice location of SOS Service shall have exclusive jurisdiction over any disputes arising hereunder.